Security and Confidentiality

Security uses a combination of three standard security approaches: authentication, authorization and encryption.

Authentication

Authentication is confirming the identity of an individual. The two major groups requiring authentication in the SpeakWrite system include the customer and the typists. Clients are authenticated using their Account Number and PIN when they use the toll-free dictation line or login at www.speakwrite.com/login. Typists are authenticated at multiple steps in the transcription process ensuring a high level of security.

Authorization

Authorization is confirming that an individual has access to a particular resource. The SpeakWrite security model uses authorization to verify client access upon logging in and which functionality is available. For typists, authorization is used to verify that they have been assigned a job and verifies the authority of a typist to download job information and upload finished documents.

Encryption and SSL Encryption

Encryption creates a secure channel between the user’s web browser and the SpeakWrite servers and prevents eavesdropping, message tampering and message forgery. SpeakWrite uses 128-bit SSL encryption when sending and receiving files over the Internet. This includes customer uploads of audio, client downloads of completed jobs, customers viewing and updating personal information and the upload and download of customer jobs to our network of typists.

Password Protected Documents

For extra security, SpeakWrite can return your documents in a password protected .zip file. Log in at www.speakwrite.com/login and click 'Preferences' at the top right of the page to activate this feature.

SpeakWrite and HIPAA Compliance

Safeguarding our customer’s data, including Protected Health Information (PHI), is a top priority at SpeakWrite. Our privacy & security policies and procedures adhere to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Read Our Full HIPAA Statement

Secure Network of Typists

Our network of typists are United States and Canada based and are geographically dispersed through the country. SpeakWrite does not use any offshore resources. Prior to being accepted into our network, a review of each typist’s employment history is conducted and they are required to sign Nondisclosure and Confidentiality Agreements.  After acceptance into our network, they receive further HIPAA training and internal review. Jobs are assigned at random to ensure that no typist receives multiple jobs about the same case or subject and a typist’s identity is never available to other typists and customer contact information is never available to the typist as well.

Background Checks

All SpeakWrite Typists and Proofreaders are subjected to background checks, which they must pass before ever gaining access to any client work.

SpeakWrite’s Security Record

Since inception, SpeakWrite has never had a breach of security or an issue surrounding confidentiality. We take every precaution to ensure that work submitted and received through our secure channels is not accessible by anyone outside the SpeakWrite network. Our customer’s confidential information is vital to their success and to ours.